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FAB PEOPLE: A Golden Key for Christmas

Dec 21

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Wow has it ever been an exciting last couple of weeks. I am proud to announce that I’ve officially received my second Les Clefs d’Or Golden Keys! 

Proudly displaying my 2 keys at the Golden Key Ceremony

Proudly displaying my 2 keys at the Golden Key Ceremony

It’s a huge honor not only to wear them on my lapels, but to have the “keys” to the city. I am one of 4000 new members internationally and one of four who received my keys for the Alberta area including Nella (Westin Edmonton), Jeff (Fairmont Chateau Lake Louise) and Udo (Corporate Affiliate Oxford Securities).  I am a proud ambassador to the Hyatt Regency Calgary and a key component to making our guests feel like they’re at home during their stay. The have gained an abundance of knowledge and strong network that I’m excited to use to help guests with an array of options for their travels.

 

There are lots of different things going on in the city right now for the with holiday flare. If you haven’t checked out Zoo Lights at the Calgary Zoo I highly recommend it. The Zoo is in the setting of a winter wonderland. With over 100,000 lights glowing, this is a FAB outing with your family or friends. Remember to pack a thermos of hot chocolate… and maybe a little Bailey’s :)  

The Nut Cracker will be showing from December 20-24th. As a “World Class Show” this is a FAB date night out and is sure to get you in the Christmas spirit. It is showing at the Jubilee Auditorium.

I am proud to announce that Hyatt Regency Calgary nominated Calgary Urban Project Society (CUPS) as our THRIVE* community grant partner this year, and we won! Through our nomination for consideration and their grant application we were able to secure CUPS an incredible $15, 000 USD grant to help improve the lives of Calgarians!

*THRIVE is a program builds on Hyatt’s belief that no one better understands a community’s most pressing issues – and their solutions – that those who live and work there.

MERRY CHRISTMAS to all!

MERRY CHRISTMAS to all!

Everyone from around the world have a very merry Christmas and healthy happy New Year. Thanks for all the kind words exchanged back on my blog and support. This has truly been a fun year and I enjoy sharing all of my experiences with you.

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FAB People – Are Awaiting Me in Vegas

Apr 18

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Spring has sprung and do I ever have some exciting things to share with everyone.

 

I will be attending the 17th Annual Les Clefs d’Or Pan American Convention taking place in beautiful Las Vegas. The membership ranks of Les Clefs d’Or members represents more than 40 states of union and this particular event is anticipating the attendance of 500 concierges from USA, Brazil, Argentina, Mexico and Canada.

 

For those of you who are wondering “what is this organization you speak of and what is a golden key?” allow me to explain. Les Clefs d’Or is an organization committed to improving and maintaining the quality of service provided by concierge staff around the world. Les Clefs d’Or encourages members to continuously advance their professional abilities, ensuring they can advise their clientele and provide excellent travel experiences. The designation of Les Clefs d’Or to me is a symbol of guaranteed exceptional service to our guests.

 

Being a member of Les Clefs d’Or and representing the Alberta region is a complete honor and has taken a few years of hard work and dedication to have achieved representation of the elite concierges of Canada and the world. In order to have reached this key status I had to be a concierge in a hotel for over 3 years, attend monthly meetings, and was evaluated on my knowledge of the local and surrounding area. Throughout the year I work on various projects to demonstrate my dedication and passion for service through friendship.

 

How to spot a Les Clefs d'Or - this golden key is worn proudly on the jacket of members

I have met many new friends and established lifelong relationships throughout the process. When I need information for guest interested in the mountain region I’m confident that my fellow Les Clefs d’Or member will assist with quality world-class service.

 

If you’ve watched the film Field of Dreams I’m sure you can relate to the very important quote, “If you build it he will come”. This phrase gives me goose-bumps as the words are so very true. Countless times I have rehearsed this verse in tough situations from work to personal matters. Answers/solutions can take a little time on the phone or writing an email but soon enough you have your answer.

 

I’ll be sure to take plenty of photos to share with you when I return from the Convention but in the meantime stay FAB YYC!

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