Category Archives: FAB People
Wow has it ever been an exciting last couple of weeks. I am proud to announce that I’ve officially received my second Les Clefs d’Or Golden Keys!
It’s a huge honor not only to wear them on my lapels, but to have the “keys” to the city. I am one of 4000 new members internationally and one of four who received my keys for the Alberta area including Nella (Westin Edmonton), Jeff (Fairmont Chateau Lake Louise) and Udo (Corporate Affiliate Oxford Securities). I am a proud ambassador to the Hyatt Regency Calgary and a key component to making our guests feel like they’re at home during their stay. The have gained an abundance of knowledge and strong network that I’m excited to use to help guests with an array of options for their travels.
There are lots of different things going on in the city right now for the with holiday flare. If you haven’t checked out Zoo Lights at the Calgary Zoo I highly recommend it. The Zoo is in the setting of a winter wonderland. With over 100,000 lights glowing, this is a FAB outing with your family or friends. Remember to pack a thermos of hot chocolate… and maybe a little Bailey’s
The Nut Cracker will be showing from December 20-24th. As a “World Class Show” this is a FAB date night out and is sure to get you in the Christmas spirit. It is showing at the Jubilee Auditorium.
I am proud to announce that Hyatt Regency Calgary nominated Calgary Urban Project Society (CUPS) as our THRIVE* community grant partner this year, and we won! Through our nomination for consideration and their grant application we were able to secure CUPS an incredible $15, 000 USD grant to help improve the lives of Calgarians!
*THRIVE is a program builds on Hyatt’s belief that no one better understands a community’s most pressing issues – and their solutions – that those who live and work there.
Everyone from around the world have a very merry Christmas and healthy happy New Year. Thanks for all the kind words exchanged back on my blog and support. This has truly been a fun year and I enjoy sharing all of my experiences with you.
Well what can I say besides “WOW” Vegas. From the moment I arrived the service, the venues, the people and the hotel room were completely amazing.
Wet Republic hosted our opening reception where various high end restaurants showcased there menus. The Golden Keys were splashed so brightly that at times you were literally blinded by the light! This event was our first opportunity to meet, greet and share with our international concierge brothers and sisters. There were over 50 representatives from Canada and over 500 attendees from around the globe. To end the night, Cirque du Soleil took us away with an incredible, private performance.
The following day started with a trip to the fabulous Aria Hotel to kick off our educational day. We were greeted and introduced to the Pan American Congress Las Vegas. The President of Les Clefs d’Or USA gave a FAB speech which was followed by a saluted from the Mayor of Las Vegas. The energy of the room was explosive! I was so tickled to be there and to be part of this group. After a few more speeches we were introduced to the chairman of Forbes Magazine, Mr. Jeff Arnold. The amount of stats and information he delivered in regards to the tourism industry was incredible. Following Mr. Arnold’s Speech was Jeff Wielgopolan, Director of Executive Training for Forbes Travel. This was another inspiring person with an abundance of knowledge to share with us.
Education day was filled with a ton of great exercises and many examples of how the tourism industry and customer service is a true asset. I found this day to be extremely informative while giving me some great ideas of how to further enhance my skills.
The convention continued with many elaborate cocktail receptions, theatre show, black tie galas and many networking opportunities with my colleagues in service through friendship. Las Vegas did such an fabulous job on showcasing there city, and these examples of highlights are just a few that I experienced.
The incredible things we experienced during our time will always remain as lifetime memories. I look forward to meeting my friends again in New Zealand next year and Los Cabos the following year. I am truly honored and proud to be one of the Canadians representing our great country and city.
I have met many new friends and established lifelong relationships throughout the process. When I need information for guest interested in the mountain region I’m confident that my fellow Les Clefs d’Or member will assist with quality world-class service.